Providing UNHCR with a stable system

The project

UNHCR, Office of the High Commission of the United Nations for Refugees, created on the 14th of December 1950 in the aftermath of World War II, to help the millions of displaced Europeans as a result of the conflict

Today, 68 years later, the organization continues the work of protecting and assisting refugees around the world.

UNHCR needed a tool that allowed them to connect and integrate all the people that formed part of the organization, developing the interaction and communication with them.

The project was geared towards the elimination of technical problems with the old payment gateway, resulting in important losses of donations. As well as the strengthening of their trust in Salesforce solutions, hand-in-hand with a partner with technical knowledge of payment gateway solutions and the integration with the NPSP package of Salesforce

The challenge was
  • Providing UNHCR with a stable system through improvements and maintenance of the Salesforce application, which enables the creation and optimal management of their partners.
  • Help with the Marketing Cloud solutions as an automation tool within the NGO.
  • Capacity to store bank details such as accounts and credit cards, the latter encrypted by information processes.
  • Allowing the rapid and efficient management of the payments of both one-off and recurring donations. Around 15% of donations by bank transfer were not accounted for.
We apply solutions
  • Dedicated support of the Salesforce platform, through which the NPSP package is used, designed for organizations like UNHCR.
  • Replacement of the existing payment (SIPay), optimizing the current process at every stage possible.
Omega CRM
The results
  • Improvements in the payment management process with regard to timing and quality of the responses regarding donations. Deficient payments due to technical difficulties were successfully avoided during the integration of the previous payment gateway with the one designed with Heroku by Omega CRM. The failure rate was kept extremely low, at less than 0,5% approximately.
  • Great traceability of the entire process.
  • Optimal implementation of the improvements included in the subsequent phases of the corrective maintenance with the client
  • Evolution in the reporting of payments to recruiters, streamlining the processing thereof.

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