San Francisco, October 16, 2025. – As part of Dreamforce 2025, Salesforce’s flagship event, Omega reaffirmed its commitment to business innovation driven by artificial intelligence, presenting its vision and solutions around the new paradigm of the era of intelligent agents.
This year, Dreamforce marked a turning point by consolidating the transition from experimentation to a multi-agent architecture at scale, with the launch of Agentforce 360, the new platform that enables designing, monitoring, and governing intelligent agents within the Salesforce ecosystem.
During its sessions, Omega highlighted how this technological evolution enhances the customer experience, driving companies to be more agile, proactive, and user-centric.
“It is not just a technological evolution, but a new way of operating and making decisions in real time.”
Said Blanca García Rodriguez, CTO at Omega.
“With Salesforce and Agentforce 360, we help organizations create collaborative, secure, and traceable agent ecosystems that amplify human capacity and turn every interaction into a value opportunity.”
Among the main innovations presented at Dreamforce, Agentforce for Voice stood out as a milestone in intelligent omnichannel, integrating voice, chat, and digital channels over a more granular and near real-time activatable Data Cloud.
Additionally, Slack consolidates as the operational command center, where teams can interact with agents and coordinate their activity in various business contexts.
The true technological leap comes with Agent Fabric, the fabric that connects and orchestrates all agents, ensuring security, interoperability, traceability, and governance in distributed environments. This advancement marks the beginning of a new stage: from proof of concept to managed and scalable multi-agent operation.
At the same time, Marketing Cloud Next redefines AI-driven marketing, enabling intelligent agents and predictive models to work together to anticipate behaviors and personalize experiences in real time.
Omega actively participated in some sessions, sharing use cases and strategies for organizations to successfully adopt this new layer of operational and strategic intelligence.
“Our mission is to help clients build their own network of reliable, interoperable, and results-focused agents.”
Added David García Fuentes, CEO at Omega.
“Dreamforce 2025 demonstrates that the future of business no longer depends on a single intelligent system, but on an orchestrated network of agents collaborating to create continuous value.”
Through its participation in Dreamforce 2025, Omega consolidates its role as a strategic Salesforce partner, supporting organizations in designing, deploying, and governing solutions powered by technology, data, and business-focused AI.
